Complaints Form

FXPN > About us > Complaints Form

Fxpn.com is a regulated broker, licensed under the terms of the Cyprus Securities Exchange Commission. As such, our commitment to guarding your best interests are paramount

If you are dissatisfied with our services or want to raise an issue regarding your account or activity with us, please contact our Customer Support Department via email on [email protected]. Our Customer Support Representatives will confirm receipt of your email within 1 business day and will strive to resolve your query and/or grievance in a prompt manner.

If you are displeased with the response you received, then you may raise the issue further with our Compliance Department following the Company’s Complaints Handling Procedure.

The Company remains committed to addressing and resolving all queries and/or issues brought forward by its Clients in a prompt and satisfactory manner.

(for now, we have only the English version, when I receive the German version, I will update) Please note that we’ve been reorganizing the structure of our labels, fxpn.com trading under Leverate Financial South Africa (PTY), and  http://fxpn.by  trading under Leverate Capital Markets (LLC). As part of this reorganization, FXPN will transfer your account from fxpn.com- Leverate Financial South Africa(PTY) to fxpn.by- Leverate Capital Markets(LLC). Please note that the transition won’t affect any open positions or trades you may have. Please note that the transition of your trading account may require additional documents and completion of the questionnaire. To complete your account’s transition and enjoy a seamless experience with FXPN.by, please review and consent to the following: I acknowledge that my trading account with  http://www.fxpn.by  was done through my own initiative. I accept and understand that Leverate Capital Markets LLC is not an EU forex company registered and regulated in the European Union, but it is a forex company registered and regulated in the Republic of Belarus (Reg. # 193295922). Leverate Capital Markets LLC is included in the register of forex companies and is authorised and issued by the National Bank of the Republic of Belarus. I also accept the fact that all disputes and disagreements arising in connection with the acceptance of an Agreement on transactions with non-deliverable OTC financial instruments, as well as other legal documents posted on the website  https://fxpn.by/  will be considered according to the legislation of the Republic of Belarus, and not according to the legislation of the European Union. I declare that I have thoroughly read and understood the above statements and consent to the policies applied to my account with FXPN.by.

I agree that by confirming the registration of an account on the site https://fxpn.com/ , I enter into an agreement for transactions with non-deliverable OTC financial instruments with Leverate Capital Markets Limited Liability Company, which is a legal entity of the Republic of Belarus with a registration number 193295922 at the address: Republic of Belarus, 223050, Minsk region, Kolodischansky s / s, ag. Kolodishchi, st. Minskaya69a-2, office. 34 and included in the register of forex companies, which is confirmed by the certificate of inclusion in the register of forex companies dated July 1, 2021, No. 21, issued by the National Bank of the Republic of Belarus.